A no-signal PS4 arrives after a lightning-storm evening. Under magnification the HDMI port is immaculate — straight pins, intact tongue, firm retention, no debris — and gentle cable pressure changes nothing. The customer expects 'the HDMI fix everyone gets.' What does the section direct?

Select one answer.

• Book the port replacement — it is the platform's statistical fault, the customer arrived expecting it, and on a repair this common, ruling the port out by simply replacing it is cheaper for everyone than an hour of measurement that usually lands on the port anyway.
• Book the port replacement but warn the customer it may not work, splitting the diagnostic risk between bench and owner.
• Pause the port booking: a clean, firm port with a stable no-signal points past itself — and a storm story points at the electrical path, so diode mode goes on the HDMI lines against the known-good chart, where the encoder (and possibly a costed double) gets convicted or cleared on evidence.
• Decline the job — storm-damaged consoles fail unpredictably, and no bench can quote them responsibly.