A student drops off a laptop with a failing screen two days before their thesis is due, visibly stressed, asking only 'how fast can you fix it?' The technician, wanting to help quickly, starts disassembly immediately. What does the platform's first law say was skipped, and why does it matter most on exactly this intake?

Select one answer.

• Nothing — a screen replacement never touches the drive, the data conversation is reserved for storage and liquid jobs where the data is actually at risk, and adding backup questions to cosmetic repairs manufactures anxiety the stressed customer explicitly does not need two days before a deadline.
• The service-manual lookup — speed comes from documentation, and the manual hunt should always precede disassembly regardless of the customer's urgency.
• The data conversation — two sentences about what is on the machine and when it was backed up — and this intake is precisely why it exists: the thesis makes the drive worth more than the machine, any job can go wrong in ways that reach the drive, and the plan should protect the data before it repairs the screen.
• The swelling check — stressed customers correlate with neglected machines, and the pack inspection outranks the customer's timeline.