A bench quotes a premium aftermarket screen for a flagship phone, installs it flawlessly, and the customer returns two days later upset about a persistent 'unable to verify genuine display' banner and a missing auto-color feature. The work was perfect. What went wrong, and when?

Select one answer.

• The part went wrong — premium aftermarket panels that trigger banners are mislabeled stock, and the supplier owes the bench a genuine replacement that will verify.
• Nothing went wrong — banners and lost features are the customer's cost of choosing repair over replacement, and managing their feelings about it is not bench work.
• The quote went wrong, at intake: this model's pairing behavior — the banner, the lost calibration feature, what a transfer tool could and could not recover — was knowable from the pairing documentation before any work, and the disclosure belonged in the quote, because the owner learns it from the bench at intake or from the banner at pickup.
• The installation went wrong — verification banners only appear when the calibration-transfer step is skipped during the swap, every premium panel ships transfer-ready for exactly this reason, and a technician who runs the programmer as the final installation step never sees the banner or the missing feature complaints afterward.